Order processing

All orders will begin processing on the following business day. As we are located in Barcelona, Spain, we work on Central European Time. Order processing generally takes 2-3 days.

Shipping

We use Mailboxes etc. International Express for all deliveries. Final delivery will be performed by FedEx or UPS. Please allow 7-8 business days for delivery, including order processing time.

All deliveries require a signature. Therefore, we are unable to ship to PO Boxes.

Please note international orders may be subject to import taxes, customs duties and other fees upon entry. Unless specified otherwise for a certain product, recipients are responsible for any import charges, and these may vary from country to country. We offer free shipping to the contiguous United States.

Returns policy

All orders are final. However, if your order is incorrect or arrives damaged, please contact us at info@sinerabooks.com with your order number and we will arrange for an exchange. You must return your item(s) to us within 14 days of the delivery date and in the same condition as you received it. Please note that we do not accept exchanges or substitutions for purchased items.

Customer Care:

Sinera | Grup Enciclopèdia Catalana, SLU
Attn: Anthony, Customer Care
Carrer de Josep Pla, 95
Floor 4
08019, Barcelona

Tel: (+34) 935 057 494 (9am – 5pm Central European Time)

info@sinerabooks.com